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What You Need to Know Before You Start

Your use of aae365 is subject to these legal terms, and access depends entirely on your local law and whether your region is eligible.

Eligibility depends on local lawAccount terms apply from registrationbKash, Nagad, Rocket covered by payment policyBangladesh-region conditions applyContact us to request changes
aae365 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your eligibility, want to dispute a term, or need to request account data, our support team handles all of these. You can reach us through live chat, email, or the in-account help section. We do not resolve legal queries through social media channels — use the direct paths below.

Live Chat Open the chat window from your account dashboard. This is the fastest path for eligibility questions or account-status queries. Available during platform support hours.
Email Support Send your legal query or data request to our support email. Include your registered account number so we can locate your record and respond accurately.
In-Account Help Log in, go to Account Settings, then select Help. Submit a legal query or a formal request for your stored data directly from this section.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We take the handling of your account information seriously. Your personal data is collected at registration and used only for account management, transaction verification, and compliance with applicable policy. We do not sell your data to third parties. Here is how the key areas work in practice.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable policy after closure. You can request a copy of your stored data by contacting support.

Cookies and Tracking

Cookies are used to maintain your session when you log in on mobile or desktop, remember device preferences, and support account security checks. You can adjust cookie settings in your browser, though some features may not work without session cookies.

Account Security

Each login on mobile uses an OTP sent to your registered number. If you switch devices, you will be prompted to verify again. We recommend you never share your OTP with anyone, including people claiming to be from our team.

Requesting Changes

To update your registered details, correct stored data, or request deletion of your account, submit a request through live chat or email. We action verified requests within the period set out in our policy documentation.

Common Legal Questions Answered

These are the questions we get most often about account terms, eligibility, and data rights. If your question is not covered here, contact support directly through your account.

Eligibility depends on your local law and whether your region is covered. We do not make this assessment for you. Check the laws in your location before opening an account.

We collect the information you provide at registration — name, contact number, and payment details such as your bKash or Nagad wallet number — used for account verification and transaction processing only.

Yes. Log in, go to Account Settings, and submit a data request through the Help section. Alternatively, email support with your account number and we will respond within our standard policy period.

After closure, we retain your records for the period required under applicable policy. You can ask support for details on how long your data is held and under what conditions it is deleted.

Yes. All deposits and withdrawals via bKash, Nagad, and Rocket are logged as part of your account transaction record and are subject to our transaction review and compliance process.

Contact our support team through live chat or email. State your account number and the specific term or decision you are disputing. We review all formal legal queries and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.